Refund Policy
GEMUINE LASH ACADEMY – Training Course Refund Policy
At Gemuine Academy, we value every student’s commitment and strive to deliver the highest quality training experience. To ensure smooth operations and adequate preparation for each class, we have established the following refund policy:
2. Refund Eligibility
You may request a refund under the following conditions:
• Full refund: Requests made at least 10 calendar days prior to the scheduled class date.
• Partial refund (50%): Requests made between 4–9 calendar days before the scheduled class.
• No refund: Requests made within 3 days of the class, or no-shows on the training day.
3. Transfer Option
If you are unable to attend, we offer a one-time class rescheduling at no additional cost (subject to availability), provided notice is given at least 3 days in advance.
4. How to Request a Refund
• Full name
• Order number
• Scheduled class date
• Reason for refund/rescheduling
Refunds will be processed to the original payment method within 5–7 business days after approval.
5. Non-Refundable Situations
• Failure to attend the class without notice.
• Failure to request a refund within the stated timeframe.
• Duplicate orders not reported within 24 hours.
6. Chargeback Warning
Any unauthorized chargebacks will be contested with supporting documentation, including your signed agreement, order records, and this refund policy. Please contact us first to resolve any concerns.
WE ARE HERE TO HELP
We appreciate your understanding and look forward to training with you!